Cyrano Policies

Privacy Policy for Cyrano Brands LLC

Effective Date: July 19, 2025

Protecting your personal information is important to us. This Privacy Policy explains how we at Cyrano Brands LLC (“Company”) collect and use personal information when you visit our website(s), browse and shop Cyrano Brands LLC and merchandise, and use our services and applications (the “Services”). By accessing and using our Services, in person and online, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Overview

This policy contains important information about our privacy practices. We summarize the key points below:

• What personal information do we collect? We collect information such as your name, marketing preferences, purchase history, and activity on our websites.
• How do we use your personal information? We generally use the information we collect to communicate with you and for operational purposes (such as marketing, fulfilling orders, and improving our offerings).
• How long do we keep your personal information? We will delete your information based on our records retention practices, but we may keep it for longer when legally required.
• What personal information do we sell or share? We use third-party services that monitor certain activity on our website and across the internet in order to improve our user experience and provide you with useful advertisements. To the extent that the foregoing constitutes selling or sharing your information, we only allow the services to collect the following categories of information: Commercial Information, as well as Internet and Electronic Network Activity Information. We also use third-party services to help process customer requests, purchases, transactions, and payments, and we share the information necessary to process such customer requests.

Personal Information Collection

We collect information directly from you and automatically from your device. We also receive information from social media services, like Facebook, from data brokers or resellers, and from analytics services.

Information You Provide to Us

We collect the following categories of personal information:

• Identifiers, including your name and email address;
• Customer Records, including your name, email address, mailing address, payment information, telephone number, and marketing preferences;
• Protected classification characteristics under applicable law, including your age, gender, and other information that the law considers protected characteristics;
• Commercial information, such as purchase history;
• Internet or other similar network activity, including details about your interaction with our Services or an advertisement;
• Geolocation data, to determine your general location through your IP address;
• Professional or employment-related information;
• Inferences drawn from other personal information;
• Sensitive information including payment information.

Information Collected Automatically

When you visit or access our Services, your browser automatically sends certain information such as browser type, language preference, operating system, internet service provider, internet protocol (IP) address, device identification number, geo-location data, and online browsing data (such as date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).

Personal Information Use

We use your personal information for the following purposes:

• To fulfill or meet the reason the customer provides the information;
• To process customer requests, purchases, transactions, and payments, and prevent transactional fraud;
• To provide support, personalize, and develop the Company’s website, products, services and advertising;
• To create, maintain, customize, and secure customer accounts with the Company;
• To provide customers with support and to respond to inquiries, including investigating and addressing concerns, and monitor and improve our responses;
• To prevent fraud and help maintain the safety, security, and integrity of the Company’s website, products and services, databases, and other technology assets and businesses;
• To personalize website experiences and to deliver content and product and service offerings relevant to customer interests, including targeted offers through the Company’s website, third-party sites, and via email or text messages (with consent, where required by law);
• For testing, research, analysis, and product development, including developing and improving our website, products, and services;
• To respond to law enforcement requests and as required by applicable law, court order or governmental regulations;
• As described to consumers when collecting their personal information or as otherwise permitted by applicable law;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer in which personal information held by the Company is among the assets transferred.

We do not use your sensitive personal information, as explained above, for reasons other than those allowed by the California Consumer Privacy Act and its implementing regulations.

Consent. We may process your personal information after obtaining your consent.

Contract Performance. We may process your information to carry out our contract with you, such as when you make a purchase through the Services.

Legitimate Interest. We may process your information when doing so is in our legitimate interests, including for marketing purposes, subject to certain limitations.

Personal Information Retention

In general, we keep your information for as long as we need it to carry out the purposes described above and as necessary to comply with our records-management policies. We may keep your information for longer periods when required to comply with our legal obligations, such as in connection with litigation.

Personal Information Disclosures

We may disclose your personal information and/or personal data to other companies, including our affiliates or subsidiaries. In the last 12 months, we disclosed identifiers, customer records, commercial information, internet or other similar network activity, and financial details to our vendors. These vendors provide us services, such as helping us process customer requests, purchases, transactions, and payments. We also provided identifiers, customer records, and Commercial information to our marketing affiliate who helps us promote our products. The types of vendors we engage provide us services that include:

• Email Marketing Services
• Analytics Services
• Contact Us Form Services
• Web Store Services
• Sweepstakes and Promotions Services
• Advertising, Marketing & Media Services
• Event Registration Services
• Event Photo Booth Services

We may also disclose your information to others: to comply with the law or court orders; to enforce or apply our terms of use, if any, and other agreements; to protect the rights, property, or safety of Company, our employees, our users, or others; in connection with appropriate investigations; and in connection with a corporate reorganization (such as a merger or bankruptcy proceedings).

We do not provide your information to third parties in exchange for money. As discussed more below, however, we allow trusted partners to collect some of your data so they can provide you with targeted advertising based on your interactions with us and others online. Some states may consider this practice as us “selling” or “sharing” your information. In the last 12 months, we allowed companies to collect the following categories of personal data for targeted advertising: Commercial Information as well as Internet and Electronic Network Activity Information. Given that we limit our collection of data concerning minors, we do not have actual knowledge that we allowed those companies to collect information on anyone who is younger than 18 years old.

Use of Cookies

Like most websites, we also use cookies, which are small text files that our server sends to your browser during your visit to our websites and are stored on your device. We use certain cookies, often provided by third parties, for analytics to help us understand how you interact with our site so we can improve the user experience. For example, we use Google Analytics, which places a cookie on your computer to track your activity on our website and compiles reports for us about our visitors’ activity. You can find more information about Google’s privacy practices and explanation on how they use data by reviewing Google’s Privacy Policy.

We also allow third parties to collect your information using cookies and other tracking technologies to provide you with relevant advertising. As we noted above, some consider this to constitute targeted advertising (although certain jurisdictions may also refer to it as a sale or sharing of data).

If you do not want us to use your data for targeted advertising, you can choose to opt out by exercising your rights discussed below or changing your browser’s cookie settings. Please note that disabling cookies may mean that certain functionality of the website is also disabled.

Do Not Track and Global Privacy Control

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests currently. We honor Global Privacy Control (GPC) signals, which are privacy preferences you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites. For more information, visit donottrack.us or globalprivacycontrol.org.

Security of Personal Information

We endeavor to protect the privacy of your Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

Marketing and Email Communication Preferences

If we have reached out to you through email for marketing and promotional purposes, then you can always unsubscribe using the link in the email. Alternatively, you can reach out directly to us at legal@cyranobrands.com, and we will help you out.

You may manage your receipt of emails by clicking on the “unsubscribe” link located at the bottom of most emails from the Company. Alternatively, you can email us at legal@cyranobrands.com, and we will help you out. We will use commercially reasonable efforts to process such requests in a timely manner.

Privacy Rights

The rights you have depend on where you live.

California

If you live in California, you have the following rights. We will not discriminate against you for exercising any of these rights.

• Right to Know. You can ask us to give you information about our collection and use of your personal information. Specifically, you can request that we provide you one or more of the following: the categories of personal information we collected about you; the categories of sources from which we collected your personal information; our purposes for collecting your personal information; the categories of third parties to whom we disclose your personal information; and the specific pieces of personal information we collected about you. You can also ask that we provide you, or another party you designate, a copy of your information in a commonly used, machine-readable format.
• Right to Delete. You can ask us to delete your personal information that we collected from you.
• Right to Correct. You can ask us to correct any inaccurate or incomplete personal information that we have about you.

If you want to exercise any of these rights, please email us at legal@cyranobrands.com with the subject line “California Rights Request”. In order to protect your privacy, we require individuals to verify their identity before we complete their requests by providing us with information such as their name and email address. You can also have your agent submit a request on your behalf. If you rely on an agent, you must provide the agent with written authorization. In addition, you may be required to verify your own identity with us. We may deny a request from an agent if the agent does not submit proof that they have been authorized by you on your behalf. Such requirements, however, will not apply where you have provided the agent with power of attorney pursuant to Cal. Prob. Code Sections 4000 to 4465.

You also have the right to opt out of targeted advertising, which you can exercise by managing cookies through our cookie preference center. We also respect GPC signals.

Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia

Privacy laws in these states give consumers certain rights with respect to their personal data. Those rights include:

• Right to Access Information. You have the right to access and obtain a copy of your personal data.
• Right to Request Deletion. You have the right to request that we delete personal data provided by or obtained about you.
• Right to Correct. You have the right to correct inaccuracies in your personal data.
• Right to Opt-Out of Targeted Advertising. You can ask us not to use or disclose your information for the purposes of targeting advertising to you based on your personal information obtained from your activity across different businesses, services, websites, etc.

To submit a request to exercise your access, deletion, or correction privacy rights, please email us at legal@cyranobrands.com with the subject line “Privacy Rights Request” and let us know in which state you live. Please see the California section for a description of how to exercise your right to opt out of targeted advertising.

Residents of Colorado, Connecticut, Montana, Oregon, Texas, and Virginia can appeal a refusal to take action on a request by contacting us by email at legal@cyranobrands.com.

Privacy Policy Updates

From time to time, we may update this Privacy Policy. We will post the updated copy and include the date of the update. If the changes are material, we will post a prominent notice, and we may contact you at your contact information we have on file. Please check our website periodically for updates. Your continued use of the website after we post the updated copy constitutes your acceptance of the updated privacy policy.

Contact Us

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to legal@cyranobrands.com, and we will try to resolve your concerns.

Terms of Use for Cyrano Brands LLC (“Cyrano”)

Effective Date: July 19, 2025

When visiting and using this website, you agree to the terms and conditions that follow, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree to or cannot abide by these terms and conditions, immediately cease using this website. BY ACCESSING AND USING THIS WEBSITE, YOU ARE AGREEING TO THESE TERMS OF USE AND OUR PRIVACY POLICY.

Permitted Users

This website is intended to be used and accessed only by individuals of legal age in their jurisdiction. Some Cyrano-operated websites or affiliated storefronts may sell regulated products, including alcohol or THC-containing products, which are restricted to users of legal age under applicable laws. If you are not of legal age, please exit this website immediately. We expressly disclaim responsibility for compliance with laws and regulations outside the United States that may govern your use of this website.

Terminology

Throughout the website, the terms “Cyrano Brands,” “Cyrano Brands LLC.” “Cyrano,” “we,” “us,” and “our” refer, as appropriate in the context, to Cyrano Brands LLC.

Links

This website may include links to other websites operated by third parties. These links are provided for your convenience and as an additional avenue of access to the information contained therein. We are not responsible for the content of any linked websites or any products or services that may be offered through them. Different terms and conditions may apply to your use of any linked websites.

Optional Tools

We may provide access to third-party tools that we neither monitor nor control. You acknowledge that such tools are provided “as is” and “as available” without warranties or endorsements. Use of such tools is entirely at your own risk and discretion. Future updates and new services are also subject to these Terms of Use.

Purpose of this Site

This website is operated to provide general information about Cyrano, our services, and our affiliated creators and partners.

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is inaccurate, incomplete or not current. The material is provided for general information only. Your reliance on such material is at your own risk. We may modify site content at any time without obligation to update.

Use of this Website and its Materials

This website and its contents are the property of Cyrano or its licensors and protected by applicable intellectual property laws. You may browse and download content for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, display, or transmit any content in any way unless expressly permitted.

Automated access or scraping of this website using bots, spiders, or similar tools is prohibited.

User Generated Content

If you submit content (e.g., reviews, photos, comments), you affirm it reflects your honest experience and does not violate any laws or rights of third parties. You grant Cyrano a nonexclusive, royalty-free, perpetual, irrevocable license to use and publish such content globally. We reserve the right to moderate or remove submissions.

Please do not submit a Review if you have yet to make a purchase or have no experience with the specific product or service with us. You may not upload to, distribute, or otherwise publish through this website, any content that:

• could damage the reputation of Cyrano, our partners, or any third party;
• promotes or advertises any third party or contains any logos, phrases or trademarks, or other third party materials;
• discriminates against anyone connected to race, national origin, gender, sexual orientation, or physical handicap;
• is false, libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, infringing on proprietary or intellectual property rights, abusive, illegal, or otherwise objectionable;
• may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability, or violate any law;
• encourages, condones, or glamorizes underage drinking, drunk driving, or excessive consumption of alcoholic beverages;
• attempts to corrupt the material, images, or files of this website; or
• may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.”

Trademarks

All trademarks, logos, and service marks displayed on this website are the property of Cyrano or their respective owners. You may not use them without our prior written consent.

Online Stores; Promotions

Additional terms may apply to purchases, sweepstakes, or special offers. In case of conflict, the terms specific to the application or promotion will govern.

Intellectual Property Rights of Others

If you believe your work has been copied in a way that constitutes copyright infringement, please contact us:

Cyrano Brands LLC — ATTN: Legal IP Rights — Email: legal@cyranobrands.com

Please include identification of the material, your contact info, a statement of good faith belief, and your signature.

Order Confirmation

Receipt of an order confirmation does not signify acceptance. We reserve the right to accept or decline any order.

Shipping

Shipping terms, including availability and applicable restrictions, will be disclosed during checkout. You are responsible for all applicable shipping, handling, and credit card fee charges.

Errors on Our Website

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. In the event of order cancellation after payment, a refund will be issued.

Disclaimers

THIS WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. YOUR USE IS AT YOUR OWN RISK. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

CYRANO BRANDS LLC SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THIS SITE. THIS LIMITATION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Indemnification

You agree to indemnify and hold harmless Cyrano Brands LLC, its affiliates, officers, and employees from any claim or demand arising from your use of the website or your violation of these Terms.

Jurisdiction

These Terms of Use are governed by the laws of the State of Delaware, without regard to its conflict of law principles. The website is intended for use in jurisdictions where such use is lawful.

Dispute Resolution

Any disputes shall be resolved by final and binding arbitration in Los Angeles County, Torrance, California, under JAMS. Claims must be brought individually.

Waiver

Our failure to enforce any provision shall not constitute a waiver. If any term is found unenforceable, the remaining provisions remain in full force.

Changes to These Terms

We reserve the right to modify these Terms at any time. Continued use of the site constitutes your acceptance of any changes.

Thank you for visiting our site.

Refund / Returns Policy for Cyrano Brands LLC (“Cyrano”)

Overview

All purchases of consumable goods are non-returnable and non-refundable.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please do not send your purchase back to the manufacturer.

Need help?

Contact us at legal@cyranobrands.com for questions related to refunds and returns.